• Best price guarantee – lowest prices guaranteed when making reservation only through our website
  • Upgrade to higher room type free of charge (upon availability)
  • Free parking (by higher room types)
  • Changes in reservation ca be made without additional charges
Special offers Prices & Reservation
Best price guarantee
Arrival 18
09 21
Departure 18
09 21

General and cancellation conditions

General, payment and cancellation conditions


Central front office of the Spa Resort Libverda is located in the Hotel Nový Dům. Here will be realized your check-in (from 2:00 pm) and also your check-out (until 10:00 am).

ID wristband:

When you arrive and check in at reception you will receive an ID wristband that allows you to use the services you have purchased at Spa Resort Libverda.

Due to the fact that the ID wristband serves as the unique identifier of Spa Resort Libverda clients, it is not possible to provide ID wristbands without firmly fastening them around your wrist.  

ID wristbands are colour-coded according to food type and dining hall. The colours of dining halls are displayed at the entrance.

The ID wristband allows our clients FREE access to guided tours and social and cultural events organised by Spa Resort Libverda (unless otherwise stated in the resort’s cultural calendar). It further allows clients to claim vouchers for refreshments, e.g. coffee and sweet snacks or a bottle of wine, included in purchased guest packages.

Your ID wristband is fastened around your wrist by our reception staff and must be retained for the entire duration of your stay. A fee of 5,000.- CZK is payable in the event of the intentional damaging or loss of a wristband.

Our wristbands are made of anti-allergenic material, water-resistant and can be used during all of our procedures without restriction.

This identification helps us to further improve the quality of the services we provide.

Cancellation conditions:

Stays up to 4 nights inclusive and hotel accommodation: 

Cancellations for Spa Resort Libverda should be made AT LEAST 48 HOURS before your expected arrival time. In case of later cancellation will be charged 100% amount of the first night

Stays from 5 nights and more:

  • If the stay is cancelled or shortened 14 - 8 days prior to arrival, the 50% of the price for all ordered services will be charged. 
  • If the stay is cancelled or shortened 7 and less days prior to arrival, the full price for all ordered services will be charged. 
  • If the stay is cancelled or shortened 21 -15 days prior to arrival, the 25% of the price for all ordered services will be charged. 

Guarantee with credit card or prepayment is needed. 

To CANCEL your booking you must cancel the booking directly online, per email or alternatively contact the hotels reservations department to confirm your Cancellation.

If you fail to do this, you will be charged the cancellation costs (also applied to hotel accommodation).


Stays realized between 20th December and 1st January must be paid no later than 30th November, otherwise your reservation may be canceled.

In the case of cancellation of services (stay) for the period of stay 20th December – 1st January, the cancellation fee is:

  • up to 30 days before arrival: no cancellation fee
  • 29-21 days before arrival: 10 % of the total price of stay, min. 500 CZK
  • 20–8 days before arrival: 30 % of the total price of stay, min. 500 CZK
  • 7–2 days before arrival: 50 % of the total price of stay, min. 500 CZK
  • 2–0 days before arrival and no-show: 100 % of the total stay price

If you wish to cancel your reservation, it must be canceled on-line, by e-mail, or contact the hotel reservation department to confirm the cancellation.

Gift vouchers

Spa Resort Libverda offers vouchers (gift vouchers) for purchase. The voucher can be issued for a specific stay, procedure, name (of the recipient) or value. The standard validity of the voucher is 6 months.

After payment, we will send it to you by e-mail. 

The voucher cannot be returned or exchanged for cash.

In the event that the voucher expires, it is possible to request its extension. The extension fee is CZK 200 for each 2 months of the extension period.