Central front office of the Spa Resort Libverda is located in the Hotel Nový Dům. Here will be realized your check-in (from 2:00 pm) and also your check-out (until 10:00 am).
When you arrive and check in at reception you will receive an ID wristband that allows you to use the services you have purchased at Spa Resort Libverda.
Due to the fact that the ID wristband serves as the unique identifier of Spa Resort Libverda clients, it is not possible to provide ID wristbands without firmly fastening them around your wrist.
ID wristbands are colour-coded according to food type and dining hall. The colours of dining halls are displayed at the entrance.
The ID wristband allows our clients FREE access to guided tours and social and cultural events organised by Spa Resort Libverda (unless otherwise stated in the resort’s cultural calendar). It further allows clients to claim vouchers for refreshments, e.g. coffee and sweet snacks or a bottle of wine, included in purchased guest packages.
Your ID wristband is fastened around your wrist by our reception staff and must be retained for the entire duration of your stay. A fee of 5,000.- CZK is payable in the event of the intentional damaging or loss of a wristband.
Our wristbands are made of anti-allergenic material, water-resistant and can be used during all of our procedures without restriction.
This identification helps us to further improve the quality of the services we provide.
Stays up to 4 nights inclusive:
Cancellations for Spa Resort Libverda should be made AT LEAST 48 HOURS before your expected arrival time. In case of later cancellation will be charged 100% amount of the first night.
Stays from 5 nights and more:
Guarantee with credit card or prepayment of first night is needed.
To CANCEL your booking you must cancel the booking directly online, per email or alternatively contact the hotels reservations department to confirm your Cancellation.
If you fail to do this, you will be charged the first night´s accommodation.
Stays realized between 20th December and 1st January must be paid no later than 30th November, otherwise your reservation may be canceled.
In the case of cancellation of services (stay) for the period of stay 20th December – 1st January, the cancellation fee is:
If you wish to cancel your reservation, it must be canceled on-line, by e-mail, or contact the hotel reservation department to confirm the cancellation.
Spa Resort Libverda offers vouchers (gift vouchers) for purchase. The voucher can be issued for a specific stay, procedure, name (of the recipient) or value. The standard validity of the voucher is 6 months.
After payment, we will send it to you by e-mail.
The voucher cannot be returned or exchanged for cash.
In the event that the voucher expires, it is possible to request its extension. The extension fee is CZK 200 for each 2 months of the extension period.