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  • Upgrade to higher room type free of charge (upon availability)
  • Free parking (by higher room types)
  • Changes in reservation ca be made without additional charges
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Loyalty programme

Loyalty programme

Dear guests,

We would like to thank you for your loyalty and visits to our picturesque resort. At your request, you can be included in the Loyalty Program. All information and conditions can be found below.

The application form for the Loyalty Program can be found HERE.


Benefits under the different

STANDARD SPRING (from guest night 0)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,

The following benefits apply to this membership:

  • regular newsletter featuring the Company’s special offers,
  • the possibility of upgrading to a higher category in the future.


BRONZE SPRING (from guest night 36)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,
  • at least 35 guest nights (nights’ accommodation) as a private customer.

The following benefits apply to this membership:

  • 5% discount on further purchases of spa stays and hotel accommodation,
  • 10% discount on extra wellness treatments and rituals,
  • 1 sport activity of the Client’s choice free of charge,
  • one free admission (60 min.) to the wellness centre and swimming pool for stays of more than 12 nights (not applicable to private admission),
  • regular newsletter featuring news and special offers.


SILVER SPRING (from guest night 81)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,
  • at least 80 guest nights (nights’ accommodation) as a private customer.

The following benefits apply to this membership:

  • 7% discount on further purchases of spa stays and hotel accommodation in Standard rooms,
  • 10% discount on further purchases of spa stays and hotel accommodation in Superior and Deluxe rooms and suites,
  • 10% discount on extra wellness treatments and rituals,
  • one free admission (60 min.) to the wellness centre and swimming pool for stays of more than 8 nights (not applicable to private admission),
  • bottle of wine in the room on arrival,
  • 1 sport activity of the Client’s choice free of charge,
  • regular newsletter featuring news and special offers.


GOLD SPRING (from guest night 151)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,
  • at least 150 guest nights (nights’ accommodation) as a private customer.

The following benefits apply to this membership:

  • 10% discount on further purchases of spa stays and hotel accommodation in Standard rooms,
  • 15% discount on further purchases of spa stays and hotel accommodation in Superior and Deluxe rooms and suites,
  • 15% discount on extra treatments and rituals,
  • bottle of wine in the room on arrival,
  • spa wafers in the room on arrival,
  • one free admission (60 min.) to the wellness centre and swimming pool for stays of more than 5 nights (not applicable to private admission),
  • 1 sport activity of the Client’s choice free of charge,
  • regular newsletter featuring news and special offers.


SPA ACE (4 OR MORE PREVIOUS SPA STAYS)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,
  • at least 4 previous spa stays arranged via a health insurance company.

The following benefits apply to this membership:

  • 30% discount on parking (valid for Economy and Standard rooms),
  • 10% discount on the supplement for accommodation in a Standard room (also valid for a Standard double room),
  • 20% discount on the supplement for accommodation in a Superior single room or suite,
  • 1 sport activity per stay free of charge,
  • 1x free admission (60 min.) to the wellness centre and swimming pool (not applicable to private admission),
  • free bathrobe available during the entire stay (valid for Economy and Standard rooms).


SPA PROFESSIONAL (7 OR MORE PREVIOUS SPA STAYS)

Eligibility for membership subject to:

  • completion of the Loyalty Scheme application form,
  • at least 7 previous spa stays arranged via a health insurance company.

The following benefits apply to this membership:

  • 50% discount on parking (valid for Economy and Standard rooms),
  • free room upgrade when booking a single room (if you book a Standard single room you get a Superior single room at no extra cost, if you book a Superior single room you get a single suite),
  • 15% discount on the supplement for accommodation in a Standard room (also valid for a Standard double room),
  • 1 sport activity per stay free of charge,
  • 2x free admission (60 min.) to the wellness centre and swimming pool (not applicable to private admission),
  • free bathrobe available during the entire stay (valid for Economy and Standard rooms),
  • welcome gift in the room on arrival.


General Terms and Conditions of the LÁZNĚ LIBVERDA, a.s. Loyalty Scheme, in force and effect as of 1 July 2024 (the “General Terms and Conditions”)

The LÁZNĚ LIBVERDA, a.s. Loyalty Scheme for individual clients (the “Loyalty Scheme”) is a scheme run by LÁZNĚ LIBVERDA, a.s., incorporated by entry in the Commercial Register maintained by the Ústí nad Labem Regional Court under registry number B 208, having its registered office at Lázně Libverda 82, 463 62 Lázně Libverda (the “Company”). It is intended to grant special benefits to clients who make regular use of the Company’s services.

1. Loyalty Scheme membership is free of charge. Any natural person over 18 years of age may become a Loyalty Scheme client (a “Client”) upon filling in the application form and emailing it to: rezervace,lazne-libverda,cz.

2. Loyalty Scheme applicants are required to fill in the application form legibly, preferably in block capitals. Loyalty Scheme membership is not automatic (without a signed application form). Written consent is always required for the processing of personal data (GDPR).

3. By filling in, signing, and submitting the application form, the applying Client agrees to the membership rules and these General Terms and Conditions. The Client also confirms consent to personal data processing (GDPR) in order for information about the Company’s news and offers to be sent.

4. The Client may draw on Loyalty Scheme bonus benefits upon submission of a valid application form and activation of membership. However, a discount for a stay associated with any level of Loyalty Scheme membership may be applied only to the next stay booked by the Client, i.e. the discount cannot be applied to a stay that is already in progress. The Company reserves the time necessary to activate member benefits.

5. Loyalty Scheme membership is activated and the Loyalty Scheme level is determined by the Company’s reservations department.

6. The Loyalty Scheme levels are as follows:

6.1. Loyalty Scheme for private customers

  • Standard Spring
  • Bronze Spring (after the Client has after the Client has accumulated more than 35 nights’ accommodation)
  • Silver Spring (after the Client has accumulated more than 81 nights’ accommodation)
  • Golden Spring (after the Client has accumulated more than 150 nights’ accommodation)

A night’s accommodation means one night stayed by the Client in the Company’s hotels and accommodation facilities that has been booked directly in person, by phone or email through the reservations department or online via the booking system on the Company’s website.

The following are not eligible for inclusion in the number of nights’ accommodation accumulated:

- Stays prior to 1 January 2019. The number of nights’ accommodation is the aggregate for the previous five calendar years (e.g. in 2026 the number of nights’ accommodation is counted from 1 January 2020 to 31 December 2025).

- Stays purchased through a travel agent, tour operator, or other intermediary (e.g. corporate stays, etc.).

- Stays booked via an online booking system other than the booking system on the Company’s website.

- Stays covered by a health insurance company (Full-cover/Subsidised Spa Care).

- Stays purchased under group bookings.

The number of nights’ accommodation accumulated is monitored by the reservations department.

6.2. Loyalty Scheme for insured customers

  •  Spa Ace (4 or more stays)
  •  Spa Professional (7 or more stays)

Stay means the Client’s medical stay for full-cover or subsidised spa treatment in the Company’s hotels and accommodation facilities booked either directly or through a hospital or clinic. Any stays that are terminated early are not included in the total.

Stays as of 1 January 2019 are included in the calculation. Stays over the previous five calendar years are counted towards the total (e.g. in 2026 the number of stays is counted from 1 January 2020 to 31 December 2025).

The total number of stays is monitored by the reservations department.

A detailed description of the Loyalty Scheme levels can be found in the dedicated Loyalty Scheme section on the Company’s website.

7. The discount is tied to a specific individual and cannot be transferred to another person. It is a direct reward for loyal customers.

8. In order to make use of discounts available under the different Loyalty Scheme levels, the Company’s reservations department must be contacted before a reservation is made. Benefits must be claimed prior to each reservation:

Mon – Fri: 7 a.m. – 5 p.m.

Tel.: +420 482 368 100, 101, 102, 103

E-mail: rezervace,lazne-libverda,cz

9. The discounts associated with each membership level apply only to individually booked spa or wellness stays or hotel accommodation reserved in person, by phone or email through the Company’s reservations department or online via the booking system on the Company’s website.

10. Discounts cannot be combined with other offers, discounts, or payment in the form of employee benefits.

11. The Client is entitled to discontinue his/her Loyalty Scheme membership at any time by personally notifying or emailing the Company’s reservations department.

12. Benefits may be redeemed after the initial signing of the Loyalty Scheme application form.

13. The Company reserves the right to terminate the Client’s Loyalty Scheme membership at any time, especially if the Client has provided incorrect, false or misrepresented information in the application form or otherwise violates these General Terms and Conditions.

14. There is no time limit on the validity of the Loyalty Scheme. The Company reserves the right to change the conditions and scope of Loyalty Scheme benefits and the period of their provision at any time. The new terms and conditions enter into force and effect on the date of their publication on the Company’s website. These General Terms and Conditions cease to apply when the new terms and conditions enter into force and effect.

15. The Company reserves the right to close the Loyalty Scheme at any time.

16. These General Terms and Conditions are in force and effect as of the date stated in the heading.


The application form for the Loyalty Program can be found HERE.


Where next?

  

Contact Information

If you have any questions, please contact us:

Email:  info,lazne-libverda,cz

Phone (Mon–Fri  7a.m.-5 p.m.): 731 640 652, 734 236 999, 731 663 757.

(if we are unable to answer your call, please be patient, we will call you back)